To return an incorrectly ordered product or return an incorrectly delivered product, do the following:
Loud of Sweden AB
Att: RMA # XXXXXX
Bårslövsvägen 152
253 74 Helsingborg
Sweden
Otherwise, for returns, please refer to our general terms for warranty, purchase and delivery below.
Use shipping service with exit, when shipping to the delivery point/servicepoint you will be charged a handling fee.
Loud of Sweden AB provides one (1) year warranty against manufacturing defects.
Warranty applies to defects caused by manufacturing and does not cover handling defects.
If you feel that you have such a warranty issue and have purchased your product from a representative of Loud of Sweden products, we refer you to the seller you dealt with.
If you have bought the product from Loud of Sweden AB, send an email to support@loudofsweden.com with your case.
Attach an invoice copy or invoice number from Loud of Sweden AB for further processing.
Applicability
§ 1. These provisions shall apply to the purchase and delivery of goods between the parties Loud of Sweden AB (seller) and another trader (buyer), unless otherwise agreed.
§ 2. In addition to the provisions, NL 09 shall apply mutatis mutandis.
Price
§ 3. The seller's price on the day of delivery applies unless otherwise agreed.
§ 4. The seller reserves the right, without notice, to change the price due to increased government fees, exchange rate changes or other costs beyond the seller's control.
Payment
§ 5. The seller makes a credit assessment. Payment shall be made in accordance with the terms and conditions applicable to the credit granted by the seller. The payment methods are as follows; advance, postal advance, invoice 15 days or invoice 30 days.
§ 6. If the buyer fails to pay within the specified time, the seller is entitled to default interest equal to the reference rate plus eight (8) percentage points.
§ 7. If the buyer does not pay despite a written reminder from the seller, the claim is handed over for recovery.
Delivery and delivery times
§ 8. Delivery is free from the seller's warehouse (Ex Works). The delivery time is counted from the day or time when the goods are kept available to the buyer for collection.
§ 9. Delivery is made by the means of transport and the transport route deemed most appropriate by the seller.
Residual listed goods
§ 10. If the buyer orders an item that needs to be restocked, and the item constitutes a regular stock item for the seller, the goods are delivered free to the buyer unless otherwise agreed. Delivery to the buyer takes place as soon as the seller has the goods at his disposal.
§ 11. If the buyer orders an item that needs to be restocked, and the item does not constitute an ordinary warehouse for the seller, the goods are delivered free of charge to the seller's warehouse, unless otherwise agreed.
Returns
§ 12. After the seller's approval, the return of ordinary stock goods is granted at a cost equal to 20 percent of the value of the goods. For an approved return, the product must be returned complete in undamaged original packaging with a copy of the delivery package/invoice and a completed return slip.
Return shipping is paid by the buyer.
§ 13. This does not apply
(a) if the goods are defective in accordance with section 14-18;
(b) in the case of goods taken home specifically for the purchaser;
(c) quantities which the seller cannot accommodate elsewhere.
Malfunction of the item
§ 14. The Buyer shall notify the Seller of defects in the goods within seven (7) days from the time the defect was discovered or should have been discovered and always no later than seven (7) days after the expiration of the liability period according to p.19.
§ 15. The buyer shall examine the goods and shall not rely as errors on what he should have discovered during the examination.
§ 16. The Buyer may not claim as fault what he has caused or is responsible for.
§ 17. If the seller has consented to the return of a faulty item, the goods must be safely packaged in undamaged original carton and always accompanied by a return slip and a copy of the invoice. The buyer pays for the delivery to the seller.
§ 18. If the buyer claims the goods and it turns out that the goods do not have such defects for which the seller is responsible, the seller is entitled to compensation for the costs incurred due to the complaint handling.
Responsibilities
§ 19. The seller is responsible for manufacturing, design or material defects that appear on the product within one (1) year from the date on which the item was delivered.
§ 20. For some goods, the seller has allowed longer or shorter liability periods than those set out in p.19. The seller is responsible for ensuring that such information is available to the buyer.
§ 21. The seller checks and assesses whether the defect on the item falls under the seller's responsibility according to p.19 and reserves the right to decide whether the item should be replaced, repaired or replaced.
Limitations of liability
§ 22. In the event of transport damage, or delay caused by the carrier, the buyer shall notify the transport company within the time prescribed by the carrier. (Usually within 7 days.)
§ 23. The seller is not responsible for defects in the goods due to any circumstance on the part of the buyer, such as normal wear and tear or incorrect assembly or use.
§ 24. Otherwise, the seller is not responsible for defects in the goods other than those stated in p.19.
§ 25. The seller is not liable for damage or consequential damage to things or property caused by defects in the goods after the risk of the goods has passed to the buyer, unless the seller has acted grossly negligently.
Proprietary Rights Reservation
§ 26. In the case of credit purchases, the goods remain the property of the seller until full payment has been made.
§ 27. In the case of a loan of goods, the goods remain the property of the seller. However, this does not apply after the buyer has paid for the goods according to p. 29.
Loans of goods
§ 28. The buyer may, in special cases, at the discretion and approval of the seller, be granted a loan of goods. The borrowed goods must be well cared for and returned to the seller within the agreed time and in the same condition as before the loan. The product must be returned in undamaged original packaging with a copy of the delivery note.
§ 29. If the buyer does not return the goods within the agreed time despite the seller's request, compensation shall instead be paid as if the goods were ordered by the buyer. The compensation is then calculated on the basis of the value of the goods before the loan.
§ 30. If the goods are damaged, deteriorated or reduced during the term of the loan, the buyer shall compensate the corresponding damage, deterioration or reduction.
§ 31. If damage, deterioration or reduction occurs according to p.30 and the goods must be returned to their original condition instead of being replaced, the buyer shall bear these costs.
§ 32. The buyer pays for the return shipping of the borrowed goods.
Disclosures
Ordinary deliveries arranged by the seller take place uninsured through parcels or pallets. Insurance may be taken out by the seller upon notification of the buyer and on his behalf.